21bd Privacy Policy
Your personal information is very important to us. This page explains in detail how we collect, store and keep your information secure.
Introduction and Scope
21bd ("we", "our", "platform") treats the privacy of users in Bangladesh with the highest importance. This privacy policy ("policy") explains how we collect, process, store and protect your personal information when you use the 21bd website and its related services.
This policy applies to the 21bd website (21bd.cam) and all online gaming, betting and support services provided through it. By creating an account on the platform, you fully accept the terms of this privacy policy.
Along with reading this policy, we also ask that you read our Terms and Conditions and Responsible Gaming policy, as these documents together govern the relationship between you and 21bd.
What Information We Collect
21bd collects only the information necessary to provide services to you. The information collected is divided into the following categories:
Identity Information
During account registration, your full name, date of birth, national identity card number (where applicable) and gender are collected. This information is used to verify your identity and confirm your age (21 and above).
Contact Information
Your mobile number, email address and residential address are collected. This information is used for account verification, transaction confirmation and providing support services.
Financial Information
Payment information required for transactions via bKash, Nagad or Rocket is collected. Full account details are not stored with us — only transaction confirmation and history records are kept.
Usage Information
Your gaming activity, betting history, login times, IP address and browser details are collected automatically. This information is used to ensure platform security and improve service quality.
Purpose of Using Information
21bd uses the information collected from you only for the following legitimate purposes:
3.1 Operating and Providing Services
- Creating, managing and verifying your account.
- Processing deposits, withdrawals and other financial transactions (minimum deposit and withdrawal ৳500).
- Activating bonuses, promotions and VIP benefits.
- Providing 24/7 customer support.
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access, account hacking and fraud.
- Complying with anti-money laundering (AML) regulations.
- Ensuring age verification — providing services only to those aged 21 and above.
- Ensuring data protection through SSL encryption and other security technologies.
3.3 Meeting Legal Obligations
- Providing necessary information to regulatory authorities in accordance with applicable laws and regulations.
- Complying with court orders or government directives.
- Assisting in dispute resolution and complaint investigations.
3.4 Improving Service Quality
- Analyzing and improving the technical performance of the platform.
- Providing a personalized gaming experience based on your preferences.
- Informing you of relevant offers and updates if you have given your consent.
Sharing Information with Third Parties
21bd never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Services
The minimum financial information required to process transactions via bKash, Nagad and Rocket is shared with these payment gateways. These organizations are governed by their own privacy policies.
4.2 Technology and Software Providers
Necessary account identifier information may be shared with Pragmatic Play, Spribe and other game developers for the purpose of running games. This sharing is an essential part of providing the service.
4.3 Legal and Regulatory Authorities
Relevant information may be provided in response to legal obligations, court orders or requests from regulatory bodies. You will be notified in such cases where possible.
4.4 Business Restructuring
In the event of a merger, acquisition or asset transfer, your information may be transferred to the relevant parties. You will be given appropriate advance notice in such cases.
Cookies and Tracking Technologies
The 21bd website uses cookies and similar technologies to function properly and to improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the site, login sessions and security. They cannot be disabled.
Analytical Cookies
Used to analyze how users interact with the site and to improve the performance of the platform.
Preference Cookies
Used to remember your language, theme and other platform preferences. You can manage these at any time.
You can control cookies by changing your browser settings, however disabling certain cookies may limit some functionality of the site.
Data Security Measures
21bd applies industry-standard best security practices to protect your information:
Encryption
All data transfers are encrypted using SSL/TLS technology. Financial information is protected by the highest standard of encryption.
Access Control
Only authorized staff can access your information, and their access is strictly controlled and monitored.
Secure Servers
All data is stored in secure data centers with 24/7 security monitoring in place.
Regular Audits
Our security systems are regularly reviewed and updated. Penetration testing is conducted to identify vulnerabilities.
Data Retention Period
21bd retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
7.1 Information for Active Accounts
All relevant information will be retained for as long as your account remains active. This is essential for providing the service.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained for the legally required period in order to meet legal and regulatory obligations.
7.3 Transaction-Related Information
Financial transaction information is retained for the period required under applicable accounting and audit laws.
Once the designated period has passed, your information is securely deleted or fully anonymized.
Your Rights and Controls
As a user of 21bd, you have the following rights over your personal information:
Right to Access
You may request to know what information 21bd holds about you at any time. We will provide this information to you within a reasonable time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. We will correct it as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, information required to fulfill legal obligations may not be possible to delete.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information.
Right to Data Portability
In some cases, you may receive your information in a structured, readable format or have it transferred to another organization.
Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time.
To exercise any of your rights, please contact the support team. We will endeavor to respond to your request within 30 business days.
Protection of Minors
21bd is not intended for anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory when opening an account.
If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account. If a parent or legal guardian believes their child has opened an account on 21bd, please contact [email protected].
Policy Changes and Updates
21bd may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notice will be displayed on the website.
- A notice will be sent to your registered email address.
- The "Last Updated" date at the top of the policy will change.
If you continue to use the service after changes take effect, this will be considered as your acceptance of the new policy. If you do not agree to the changes, you may request to close your account.
Privacy Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact us: