21bd Terms and Conditions

1 General Information and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the 21bd platform and its users. "21bd", "we", "our" or "platform" refers to the 21bd website and all associated services. "User", "you" or "member" refers to any person registered on the platform.

"Gaming activities" refers to all casino games, sports betting, slots and similar entertainment activities available on the 21bd platform. "Bonus" refers to promotional offers, cashback, welcome bonuses and other financial incentives. "Turnover requirement" or "wagering requirement" refers to the number of times bonus funds must be wagered before a withdrawal can be made.

This platform provides services entirely in Bengali for users in Bangladesh. 21bd is committed to ensuring a safe and reliable online gaming environment.

2 Account Registration and Eligibility

The following conditions must be met to register an account on the 21bd platform:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• Each individual may operate only one account. Creating more than one account under the same person's name is prohibited.
• All information provided at registration — such as name, date of birth, mobile number and address — must be true and accurate.
• 21bd reserves the right to suspend or close an account if false or misleading information is provided.
• 21bd may request necessary KYC documents at any time for the purpose of identity verification.

By registering an account, you confirm that you have read and accepted these terms and conditions in full.

3 Account Security and Responsibility

Maintaining the security of your account is your own responsibility. Please keep the following in mind:

• Do not share your login password or personal information with any third party.
• Log out after each session, especially when using a shared device.
• If you notice any unauthorised access or suspicious activity, notify our support team immediately.
• 21bd will not be held responsible for any loss resulting from unauthorised use of your account.

3.1 Identity Verification

21bd may complete an identity verification process before processing a withdrawal request. This process may require a copy of a national identity card, birth registration certificate or passport. 21bd reserves the right to temporarily suspend transactions on an account if the user does not cooperate with the verification process.

4 Deposits, Withdrawals and Payment Policy

21bd handles transactions through the most popular mobile banking methods in Bangladesh. Currently available payment methods: bKash, Nagad and Rocket.

4.1 Deposit Policy

• Minimum deposit amount: ৳500 (five hundred taka). This applies to all payment methods.
• Deposits are generally credited to the account instantly.
• If there is a delay due to a technical issue, please contact the support team.
• Making a deposit using a third-party account or card is strictly prohibited.

4.2 Withdrawal Policy

• Minimum withdrawal amount: ৳500 (five hundred taka). This applies to all payment methods.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Any active bonus wagering requirements on the account must be completed before requesting a withdrawal.
• Withdrawals may be held if identity verification has not been completed.

4.3 Transaction Cancellation

A deposit that has been successfully processed cannot be cancelled. A withdrawal request may be cancelled before processing has begun. Any complaints regarding transactions can be submitted via 24/7 live chat.

5 Bonuses and Promotional Offers

21bd offers various types of bonuses and promotions. Accepting a bonus is entirely optional, but once accepted, the following terms apply:

5.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000.
• The wagering requirement for this bonus is 25 times (the bonus amount must be wagered 25 times).
• The welcome bonus applies to the first deposit only and can be received just once per account.
• A minimum deposit of ৳500 must be made after accepting the bonus.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been met.
• Wagering must be completed within the time limit set for earning the bonus; the time limit will be stated in each offer's terms.
• If there is suspicion of bonus abuse through multiple accounts, 21bd reserves the right to cancel the bonus.
• 21bd reserves the right to modify or withdraw any bonus offer at any time.

5.3 VIP Program

21bd maintains three VIP tiers for regular members: Bronze, Silver and Gold. Bronze members receive weekly cashback, Silver members receive additional benefits, and Gold members enjoy the highest level of benefits. Advancement to a VIP tier depends on the member's gaming activity.

6 Betting and Gaming Rules

The following rules apply to all gaming activities on the 21bd platform:

• All games are operated by third-party certified software providers and fair play is ensured.
• If a game is not completed due to a technical error or disconnection, the result will be determined according to the system log.
• In the event of a dispute over a result, 21bd's server logs will be considered the final evidence.
• The use of any software automation, bots or unfair strategies in gaming activities is strictly prohibited.
• Each game has its own specific rules, which can be found in the game description section.

7 Prohibited Activities and Account Closure

The following activities are strictly prohibited on the 21bd platform:

• Operating multiple accounts or accessing another person's account.
• Money laundering or using funds obtained through illegal means on the platform.
• Bonus abuse, such as using multiple identities to obtain a single bonus benefit.
• Using software, bots or algorithms to improperly influence the gaming system.
• Fraudulent collusion or cooperation with other members.
• Intentionally exploiting technical vulnerabilities or bugs in the platform for personal gain.

If a user is found to be involved in any of the prohibited activities above, 21bd may permanently close the account without prior notice and cancel all pending withdrawals.

8 Intellectual Property Rights

All intellectual property rights in the 21bd website, logo, brand name, content, graphics, software and design belong to 21bd or its licensors. Reproducing, distributing or commercially using any element of 21bd without written permission is prohibited.

9 Limitation of Liability

To the maximum extent permitted by law, 21bd is not responsible for the following:

• Financial losses resulting from gaming activities.
• Losses caused by internet disconnection, server downtime or technical failure.
• Losses resulting from unauthorised third-party access where the user has not followed proper security precautions.
• Outcomes of decisions made in reliance on information provided on the platform.

21bd reserves the right to temporarily suspend its service for any reason and bears no liability for compensation in such cases.

10 Privacy and Data Protection

21bd gives the highest priority to protecting users' personal information. All data is secured with SSL encryption and is not sold or transferred to third parties. For detailed information on how personal data is collected, stored and used, please read our Privacy Policy.

11 Responsible Gaming

21bd is deeply committed to responsible gaming. We believe gaming should be done for entertainment purposes only and never as a source of income.

• You can set deposit limits on the site.
• You can request a temporary or permanent self-exclusion from the platform.
• If you feel that gaming is having a negative impact on your daily life, contact us immediately for support.

Visit our Responsible Gaming page to find out more. This platform is for users aged 21 and above only.

12 Changes to Terms and Termination

21bd reserves the right to modify these terms and conditions at any time. Continuing to use the platform after a change is made will be considered acceptance of the new terms. Users will be notified of significant changes via email or platform notification.

If you do not agree with these terms and conditions, stop using the platform and request account closure. Any eligible balance will remain withdrawable upon account closure.

13 Dispute Resolution

If you have a dispute or complaint, please contact the 21bd support team directly in the first instance. We review all complaints impartially and aim to provide a resolution as quickly as possible.

• Complaints must be submitted within 30 days of the incident.
• Submitting a complaint with full details and supporting evidence allows for a faster resolution.
• 21bd's decision will be considered final in all gaming-related disputes.

14 Contact and Support

If you have any questions about these terms and conditions, please contact us in the following ways:

• 24/7 Live Chat Support — speak directly in Bengali with our team.
• Email: [email protected]

Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).